Privacy Policy

1. Introduction

Welcome to Nabtech Digitalnet Limited ("Nabtech," "we," "us," or "our"). We provide a range of digital services, including web hosting, cloud solutions, and domain registration ("Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Services, or communicate with us.

We are committed to protecting your personal data and respecting your privacy. This policy is designed to be compliant with major global privacy regulations, including the EU General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation (NDPR). By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our Services. The type of information we collect depends on how you interact with us.

2.1. Information You Provide Directly

• Account & Billing Information: When you register for an account or purchase Services, we collect your name, email address, physical address, phone number, payment details (like credit card information, processed by secure third-party vendors), and in some cases, government-issued identification for verification.
• Communications: When you contact our support team, participate in surveys, or communicate with us in any other way, we collect the information you provide in your communications.
• Content Data: When you use our Hosting and Cloud Services, you may upload or store content that containing personal data. We process this data on your behalf and as per your instructions. In this context, you are the "data controller" and we are the "data processor."

2.2. Information We Collect Automatically

• Log and Usage Data: We collect information about your interactions with our Services, including IP address, browser type, operating system, referring URLs, device information, pages visited, and timestamps.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to operate and analyze our Services, personalize your experience, and serve targeted advertisements. See Section 10 for more details.
• Service Metadata: We automatically collect data about your account activity, such as service configuration, renewal dates, and resource usage.

2.3. Information from Third Parties

• Service Partners: We may receive information about you from third-party partners, such as domain registrars (for WHOIS information) or payment processors (for transaction confirmation).
• Marketing Partners: We may receive information from marketing and analytics partners to help us better understand our users and measure the effectiveness of our campaigns.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Services: To create and manage your account, process transactions, provide customer support, and fulfill our contractual obligations.
• To Improve and Personalize Services: To understand how our Services are used, diagnose technical issues, prevent fraud, and develop new features.
• To Communicate With You: To send you transactional emails (e.g., billing reminders, security alerts), service updates, and, with your consent, marketing communications.
• For Security and Compliance: To protect the security and integrity of our platform, prevent abuse, and comply with legal obligations, court orders, or other government requests.
• For Marketing and Advertising: To measure the effectiveness of our advertising and deliver relevant promotional content and offers.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services. These providers are contractually obligated to protect your data and are prohibited from using it for their own purposes.
• Domain Registrars: To fulfill domain registration requests, we must share your information (such as WHOIS contact data) with domain registries in compliance with ICANN policies.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with other third parties with your explicit consent.

5. Our Legal Basis for Processing (for EEA/UK Users)

If you are in the European Economic Area (EEA) or the UK, our legal basis for collecting and using your personal information depends on the context:

• Performance of a Contract: We process your data to provide the Services you have requested and to fulfill our contractual obligations to you.
• Legitimate Interests: We process your data for our legitimate interests, such as improving our Services, marketing, and preventing fraud, provided these interests are not overridden by your data protection rights.
• Consent: We will obtain your consent for certain processing activities, such as sending promotional emails or using non-essential cookies. You can withdraw your consent at any time.
• Legal Obligation: We may need to process your data to comply with a legal requirement.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable law.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and regular security assessments. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with Services, comply with our legal obligations (e.g., tax and accounting), resolve disputes, and enforce our agreements. When we no longer have a legitimate business need to process your information, we will either delete or anonymize it.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. Our servers are located in Germany, the United States, and India. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards, such as implementing Standard Contractual Clauses, to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services. We use them for functionality, analytics, and advertising purposes.

11. Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may provide more prominent notice, such as by sending you an email notification. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]

Mailing Address:
Attn: Legal Department
Nabtech Digitalnet Limited
7 Osayende Ize-Iyamu Drive
Ugbor, GRA.
Benin City, Edo. Nigeria